At Anne Mulaire, we’re committed to providing you with the absolute best products, from how they fit to how they perform every day. If something isn't working for you, we want to help. Choose an option below to get started.

Please note, our turnaround time for processing all returns, exchanges and repairs is 8-10 days from the date the item is received to our Winnipeg boutique/manufacturer.

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If you have additional questions, please contact our Customer Service Team at (204) 231-1433 or email us.

Any refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to 5 business days. Depending on your credit card company, the credit should appear on your statement within 2 billing cycles.

For your utmost protection, we do not retain your credit card information. If your credit card information is needed for a refund or exchange, we may contact you to obtain the necessary information.

Questions about garment care? Learn more.

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TERMS & CONDITIONS

RETURN & EXCHANGE POLICY

Regular priced items: Items returned unworn, with tags attached and with original receipt within 14 days of receiving your order for a full refund of the original payment, or can be returned for exchange/store credit up to 30 days.

Capsules: Item(s) purchased apart of a capsule with a discount code may only be exchanged for a different colour or size, or returned for store credit.

Sale items (Last Chance/ Green Sale): May only be returned for store credit only, unworn and with original tags attached, along with original receipt within 14 days of receiving your order.

Custom orders or altered items: Custom orders, re-cuts and any altered items (including hemming) are FINAL SALE and not eligible for return or exchange.

Non Medical Masks: Masks are FINAL SALE and are non returnable, refundable or exchangeable due to sanitary reasons.

Artisan Jewelry Items: All jewelry is FINAL SALE and is not eligible for return or exchange.

Holiday Return Policy: For holiday gifts, we’re extending returns until the 3rd week of January. Items unworn, with tags attached, and the original receipt can be returned for a full refund or for exchange/store credit within 30 days.

RESALE

All RESALE items are  FINAL SALE unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute process; if we confirm the dispute, we will offer a refund and ask you to return the item.

All RESALE items purchase in-store are FINAL SALE.

REPAIR SERVICES

We create purposeful goods that are made to last. Occasionally things happen – hem come undone, seams gets a small rip, things need fixing – and that’s okay. We’ve got you covered if construction repairs are needed.

Repair services apply to our apparel that breaks down through standard use. These services apply to clothing purchased in-store or online with a verifiable record of purchase (ie. order number) and attached Anne Mulaire labels. Make sure you receive a receipt at the time of purchase to make sure you can take advantage of the repair program.

Please read the care labels for directions on how to effectively look after your garments or take a look at our Garment Care Tips.

REPAIRS How it works:

• To submit an item for repair send us an email at customerservice@annemulaire.ca with photos and detailed description of what you’re hoping to have repaired. If the area in need of a repair is hard to spot please tag the blemish with a piece of tape so we don’t miss anything.

• Our team works directly with your clothing, for health and safety reasons we only accept laundered and clean clothing for repairs. If a garment arrives dirty or unwashed, you will be charged a cleaning fee. 

• The garment must be sent with a note attached of the desired repair along with your contract information.

• Our team works hard to make sure you can get your garment back as soon as possible. We will have them send back to you within 4-6 weeks of the date we receive your item.

• Once repaired, we will ship your item back so it can continue to be loved in your wardrobe.

Shipping is paid by the customers for all repairs - to and from your house. 

Individual repair/alteration pricing here.

We reserve the right to modify this policy or any of its features without notice.

REPAIR FOR LIFE

Repairs for Life Redemption & Return Policy with "Repair for Life" promotion:

     Repairs for Life includes unlimited small repairs (Refresh Level 1):

• Mend holes
• Repair seams 
• Repair hem (shorten, stitching coming undone)

     How to redeem your Repairs for Life:

• STEP 1: Drop off or mail in the clothing items you wish to Refresh (Don’t forget to include our Refresh form). Contact us to let us know your item(s) need a refresh!
• STEP 2: Our team will assess your garments and contact you if there are any discrepancies or questions. (Please note: If the work required is beyond the scope of the service, additional costs may be required)
• STEP 3: We’ll notify you once your garments are all ready! Please allow 3-4 weeks for the repairs once your items are received at our manufacturer.

     A Few Things to Note:

• The customer is responsible for the shipping costs both ways to send items to Anne Mulaire for all repairs.
• We ask that all garments are freshly washed and free of pet hair. Please be advised that due to health & safety concerns our team reserves the right to decline alterations & repairs items that are unclean. We appreciate your cooperation.

Repair for Life Returns & Exchanges:

     Did you receive the Repair for Life promotion? Redeem it here.

• Returns: Repair for Life promotion is void on returned items and non-transferable.
• Exchanges: Repair for Life promotion is transferable to applicable exchanged items.