Returns, Exchanges & Repairs

At Anne Mulaire, we’re committed to providing you with the absolute best products, from how they fit to how they perform every day. If something isn't working for you, we want to help. Choose an option below to get started.

Please note, our turnaround time for processing all returns, exchanges and repairs is 2-3 weeks from the date the item is received to our Winnipeg boutique/manufacturer.

Our 90 day guarantee: Snag your leggings? Did your dog get a little too rough? Find a small hole? We’ve got you covered. We’ll cover all mending and repairs for free within 90 days of purchase. It’s our guarantee to you!

Returns Exchanges Repairs

Fill out the packing slip included in your shipment. Package it with your item(s) and ship or drop off to:

ANNE MULAIRE – Returns

303-421 Mulvey Ave.

Winnipeg, Manitoba

R3L 0R6

Follow the instructions included in the packing slip included in your shipment. Please fill out this form and return (ship or drop off) to: 

ANNE MULAIRE – Returns

303-421 Mulvey Ave.

Winnipeg, Manitoba

R3L 0R6

Within 90 days: Contact us to start a repair under our 90 day guarantee.

After 90 days: Purchase and start a Refresh or contact us for individual repair pricing.

Shipping is not refundable. The customer is responsible for shipping costs for all returns. We do not offer pre-paid return shipping labels at this time.

Shipping is not refundable. The customer is responsible for the shipping costs of returning all exchanges. Anne Mulaire will cover the shipping cost of sending the new item(s) back to the customer. We do not offer pre-paid return shipping labels at this time

The customer is responsible for the shipping costs both ways for all repairs.

 

Holiday Return Policy: Gift orders placed between Nov 1 – Dec 25, 2022 may be returned or exchanged by January 16, 2023. Gift set items may only be exchanged for a different size. Gift sets are non-returnable and non-refundable. Boxing Day orders may only be exchanged or returned for store credit, unworn and with original tags attached, along with original receipt by January 31, 2023.

Regular priced items: Items returned unworn, with tags attached and with original receipt within 14 days of receiving your order for a full refund of the original payment, or can be returned for exchange/store credit up to 30 days.

Capsules: Item(s) purchased apart of a capsule with a discount code may only be exchanged for a different colour or size, or returned for store credit.

GREEN SALE, LAST CHANCE & DESIGNER SAMPLE items: May only be exchanged or returned for store credit, unworn and with original tags attached, along with original receipt within 14 days of receiving your order.

AS IS & RESALE items: These items are FINAL SALE and are not eligible for return or exchange.

Custom orders or altered items: Custom orders, re-cuts and any altered items (including hemming) are FINAL SALE and not eligible for return or exchange.

Non Medical Masks: Masks are FINAL SALE and are non returnable, refundable or exchangeable due to sanitary reasons.

Artisan Jewelry Items: All jewelry is FINAL SALE and is not eligible for return or exchange.

Repairs for Life Redemption & Return Policy (for items purchased between Nov 25-30, 2022 with Repair for Life promotion):

     Repairs for Life includes unlimited small repairs (Refresh Level 1):

  • Mend holes
  • Repair seams 
  • Repair hem (shorten, stitching coming undone)

     How to redeem your Repairs for Life:

  • STEP 1: Drop off or mail in the clothing items you wish to Refresh (Don’t forget to include our Refresh form). Contact us to let us know your item(s) need a refresh!
  • STEP 2: Our team will assess your garments and contact you if there are any discrepancies or questions. (Please note: If the work required is beyond the scope of the service, additional costs may be required)
  • STEP 3: We’ll notify you once your garments are all ready! Please allow 3-4 weeks for the repairs once your items are received at our manufacturer.

     A Few Things to Note:

  • The customer is responsible for the shipping costs both ways to send items to Anne Mulaire for all repairs.
  • We ask that all garments are freshly washed and free of pet hair. Please be advised that due to health & safety concerns our team reserves the right to decline alterations & repairs items that are unclean. We appreciate your cooperation.

Repair for Life Returns & Exchanges:

     Did you place an order on Nov 25-30, 2022 with a Repair for Life promotion?

  • Returns: Repair for Life promotion is void on returned items and non-transferrable.
  • Exchanges: Repair for Life promotion is transferable to applicable exchanged items.

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If you have additional questions, please contact our Customer Service Team at (204) 231-1433 or email us.

Any refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to 5 business days. Depending on your credit card company, the credit should appear on your statement within 2 billing cycles.

For your utmost protection, we do not retain your credit card information. If your credit card information is needed for a refund or exchange, we may contact you to obtain the necessary information.

Questions about garment care? Learn more.